Be Aanya – Handmade with Love
Last updated: 14 October 2026
Thank you for shopping with Be Aanya!
Each order means a lot to our little business. We want your shopping experience to be enjoyable, from choosing your favourite designs through to receiving your parcel.
This policy explains delivery, cancellations, returns and refunds.
1. UK Delivery
We currently offer delivery to UK addresses supported by our checkout.
Available delivery methods and postage charges are displayed before you complete your order.
The total amount payable, including applicable delivery charges, will be shown at checkout.
2. Order Preparation
Many of our jewellery and accessory designs are handmade in small quantities.
Some items may be ready for immediate dispatch, while others may require additional preparation.
Any applicable preparation time or dispatch estimate will be displayed on the product page or communicated before your order is accepted.
Please note that preparation time and postal delivery time are separate.
3. Delivery Times
The estimated delivery period will depend on the delivery service offered at checkout and any preparation time stated for your order.
Delivery estimates are not guarantees unless we expressly agree a guaranteed delivery date.
Unless a different delivery period has been agreed, we will deliver your goods within 30 days of the contract being made.
If an order is delayed or a parcel appears to be missing, contact us at orders@beaanya.co.uk so we can investigate and explain the available options.
4. Delivery Addresses
Please check your delivery address before placing an order.
If you notice an error, contact us as soon as possible.
We will try to make corrections before dispatch, but this may not always be possible once a parcel has been handed to the delivery provider.
Nothing in this section removes our legal responsibility for delivery.
5. Cancelling an Order
If you wish to cancel an order before dispatch, please email orders@beaanya.co.uk with your order number.
For most standard products purchased online, you also have a legal right to cancel without giving a reason within 14 days after receiving your goods.
Where an order arrives in separate deliveries, the cancellation period normally runs from receipt of the final item.
To exercise your cancellation right, you must tell us clearly that you wish to cancel. You may use email or the model cancellation form in our Terms & Conditions.
6. Returning an Item
After notifying us of your cancellation, you have a further 14 days to send the goods back.
Please return the item to:
Be Aanya – Returns
Unit 10, Vance Business Park
Gateshead, NE11 9NE
United Kingdom
We recommend using a postal service with proof of posting.
For a change-of-mind return, you are normally responsible for the direct cost of return postage, unless we have agreed otherwise.
You may handle and inspect the product as you would in a shop. If handling goes beyond what is necessary to establish its nature, characteristics and functioning, a lawful deduction for any reduction in value may apply.
Original packaging is helpful but not an absolute requirement for exercising statutory cancellation rights.
7. Personalised and Made-to-Order Products
Products genuinely made to your individual specifications or clearly personalised for you may be exempt from the standard 14-day change-of-mind cancellation right.
Where this applies, we will explain it before you order.
An item is not automatically excluded from cancellation rights just because it is handmade or produced in small quantities.
Your rights relating to faulty, damaged or incorrectly described goods still apply.
8. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or different from its description, please contact us at orders@beaanya.co.uk.
Include your order number and a description of the issue. Photos can be helpful, but we will not insist on them where they are unnecessary.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described.
You may be entitled to a refund, repair or replacement, depending on the circumstances.
For qualifying faulty goods, you generally have a short-term right to reject them within 30 days.
We will cover reasonable return costs where required by law.
9. Refunds
For a valid cancellation under the 14-day distance-selling rules, we will refund the price of the cancelled goods.
Where the entire eligible order is cancelled, we will also refund the original standard delivery charge. Any additional amount paid for an enhanced delivery option does not need to be refunded.
We will issue the refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
Refunds will normally be made to your original payment method, unless you expressly agree otherwise.
Your payment provider or bank may take additional time to display the refund in your account.
10. Exchanges
If you would like a different colour, design or size, please email us.
We will let you know whether an exchange can be arranged based on availability.
Any voluntary exchange arrangement is separate from your legal rights to cancel an eligible online purchase or receive a remedy for faulty goods.
11. Missing Parcels
If your parcel has not arrived by the expected date, please contact us.
We will work with the delivery provider to investigate.
Where an order has not been delivered as required by law or the agreed contract, we will provide the appropriate remedy.
12. Contact Us
For deliveries, cancellations, returns, exchanges and refunds:
Email: orders@beaanya.co.uk
Returns address:
Be Aanya – Returns
Unit 10, Vance Business Park
Gateshead, NE11 9NE
United Kingdom
Website: https://beaanya.co.uk/contact/
Nothing in this policy affects your statutory rights under UK consumer law.
Thank you for supporting Be Aanya!